Product

Are the products really handmade?

How can I maintain the care of the material?

Do you have product customization options?

Do they use sustainable materials in the manufacture of the crafts?

Shipment

How long does shipping take and what are the costs?

Can I track my order to know exactly where it is at any time?

Do you offer free shipping for purchases over a certain amount?

Customer service

How can I contact customer service if I have any questions or problems with my order?

Do you offer any type of guarantee in case I have a problem with my order?